Russell Christopher

Contact via http://russellchristopher.me or http://about.me/russellchristopher

Senior Business Intelligence Specialist

Strategic Planning ~ Data Architecture ~ Business Systems Analysis & Design

Versatile and resourceful technology expert with 13-year track record of success leveraging state-of-the-art Microsoft BI products and services to meet customer business needs. Noted for strengthening relationships between customers, business partners, and internal groups. Highly adept at creating solutions that promote BI platform benefits. Recognized talents as strategic planner, articulate communicator, and BI thought leader; skilled at guiding high-profile clients through entire development process.

Highlights of expertise:

  • Full Lifecycle Project Management
  • Relational & Multidimensional Data Modeling
  • Customer Relationship Management
  • Crisis Management & Problem Resolution
  • Sales Consultation
  • Executive-level Demos & Presentation
  • BI Application / Platform Development
  • Internal & External Technical Training

Technical Proficiencies:

Certifications: MCITP: Business Intelligence Developer, MCSD, MCDBA, MCSE
BI: Business Intelligence Development Studio, SQL Server Analysis Services, SQL Server Reporting Services, SQL Server Integration Services, SQL Server Master Data Services, SQL Server Database Engine, SQL Server Report Builder, SQL Server Data Mining, ProClarity Desktop, ProClarity Analytics Server, Dundas Controls for Reporting Services, QlikView, Predixion Insight, Tableau, SharePoint Server – Excel Services, PerformancePoint Services, Business Connectivity Services, PowerPivot Services, SharePoint Designer, PerformancePoint Dashboard Designer
Databases: SQL Server 6.0-2008,  Access 2.0-2010
Programming: Visual Basic, VB.NET, C#, TSQL, MDX, DMX, VBA, TSQL, CSS, JavaScript
Productivity / Other: Word, Excel, PowerPoint, Outlook, Access, Dynamics CRM, Clarify, Expression Blend / Web / Design / Encoder, Live Labs PivotViewer, Impresys DemoMate, Extended Results PushBI, Visual Studio, Silverlight SDK, Silverlight Toolkit, Segue Silk Performer

Professional Experience

Microsoft, Charlotte, NC                                                                           

Senior Business Intelligence Technical Specialist

Trusted advisor assisting customers in leveraging Microsoft BI platform and growing their business networks. Guide Microsoft partners in positioning platform to meet customer needs. Build and nurture relationships with IT and business decision makers; respond to RFPs / RFIs, present briefings to stakeholders and executives, and evangelize partner benefits to internal & external customers. Create demonstrations and collateral that drive Microsoft Communications Sector’s go-to-market strategy around business intelligence; build industry-specific demos for Microsoft industry account teams to drive adoption of MSFT platform, and develop training plans for customers and partners. Qualify sales opportunities and meet with account team to improve solution-selling approaches. Keep management informed on metrics and issues through accurate and concise reporting. Mentor junior associates on platform technology.

Key Projects and Achievements:

  • Highly productive sales team resource; instrumental in increasing year-over-year SQL Server Enterprise revenue by 34% (FY 2010), year-over-year SQL Server Client Access License growth by 15% (FY 2010), and SharePoint Server growth by nearly 20% (with 128% quota achievement).
  • Created partner-driven solutions that effectively demonstrated BI platform capabilities; added two new major customers to Microsoft’s BI portfolio
  • Drew upon full range of BI platform technologies to design and implement proof of concept solutions and create advanced BI visualizations.
  • Created realistic industry-specific sample data sets for Microsoft BI community and built new demos that showcased Microsoft BI technologies; upgraded existing demos to feature current technology releases.
  • Leveraged Windows 2008 Server virtual machine networks to host demos, and utilized Remote Desktop Services, port forwarding, and SharePoint Alternate Access Mapping to provision demo environments for outside access; demos became standard selling tools across the organization.
  • Created proof of concept BI demo adopted by Corporate and released as lead-in solution for all Microsoft BI demonstrations.
  • Hand-picked for membership into select groups recognized as thought leaders with significant impact on BI product direction.
  • Received exceptional review scores following presentation as speaker at Microsoft employee-only technical education event TechReady.
  • Garnered several performance awards; 2008 Best Session Award at Microsoft Industry Solutions University (ISU) conference, 2010 Microsoft Gold Star, and 2010 Microsoft Circle of Excellence Award.

Application Development Consultant (BI)

Liaised between Microsoft and business customers; coordinated technical & developer support for up to nine accounts, boosting customer satisfaction while growing Premier Support revenue via upsells on contracts. Managed project scope, SOWs, schedules, and customer relationships, drawing upon crisis management and problem resolution talents to keep projects on time and on budget. Conducted design reviews, workshops, and high-profile meetings with customers to transfer knowledge, and provided insightful feedback on customer technology plans.

As technical resource, helped peers in meeting clients’ SQL Server, BI, and mobile applications needs through support, education, and short-term consulting; acted as technical lead on proof of concept projects. Assisted customers in implementing Microsoft best practices around SQL Server & BI platform, and performed strategic troubleshooting. Conducted training for groups of up to 50 customers, both internal and external; efforts included “Train the Trainer” courses and instructor certification.

Key Projects and Achievements:

  • Wrote  5-day BI workshop covering complete Microsoft BI stack including SQL Reporting Services, SQL Analysis Services, SQL Integration Services, and PerformancePoint Server.
  • Designed 4-day, high-demand Microsoft SQL Reporting Services training for 2000 / 2005 product versions; facilitated presentation to ~15 independent software vendors, generating sales opportunities to major U.S. banks through 3rd-party providers.
  • Developed and conducted several scalability / benchmarking labs, allowing customers to test Web applications before launch; customized testing methodology for each client to ensure proper testing. Enabled major client to repair bugs and optimize Website in time to meet holiday sales rush.
  • Consistently received exceptional annual customer satisfaction scores of 80% – 100%.
  • Increased premier support contract revenue by average of 20% per year.

Technical Support Engineer

Provided front-line support to Microsoft Access and SQL Server developers and administrators, addressing break / fix support issues and technical consulting requests via phone, Web, and onsite visit to sites across the U.S. Troubleshot and identified root causes of faults and errors, and worked with customers to implement appropriate action plans, correcting problems quickly and efficiently. Wrote Microsoft Knowledgebase articles and trained offsite support contractors.

Key Projects and Achievements:

  • Identified and fixed 70+ bugs as handpicked member of Office 2000 Beta Team; focused on correction of JET, ADO, SQL Server, and Client / Server issues.
  • Authored Whitepaper on Microsoft Access Upsizing; published on MSDN.com.
  • Developed and presented MS Access 2000 Client / Server Course to 120 support engineers, and garnered award from Microsoft Learning and Education Organization for success of Office 2000 training efforts.
  • Surpassed all Microsoft metrics for employee performance and customer satisfaction.

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Prior experience overseeing operations at store support / customer service / telemarketing center with ~45 representatives as Direct Marketing Manager at Glamour Shots

Education and Training

Coursework toward Bachelor of Arts in English Literature

Miami University, Oxford, OH

Professional Certifications

  • Microsoft Certified IT Professional (MCITP: Business Intelligence Developer)
  • Microsoft Certified Solution Developer (MCSD)
  • Microsoft Certified Database Administrator (MCDBA)
  • Microsoft Certified Systems Engineer (MCSE)
  • PerformancePoint Blog: “Google first page” blog focusing on Microsoft BI technologies
  • “Using the Microsoft Access 2000 Upsizing Tools with SQL Server 7.0 or MSDE,” White Paper, Microsoft Developer Network (MSDN), 1999

Publications

  • PerformancePoint Blog: “Google first page” blog focusing on Microsoft BI technologies
  • “Using the Microsoft Access 2000 Upsizing Tools with SQL Server 7.0 or MSDE,” White Paper, Microsoft Developer Network (MSDN), 1999